SHIPPING POLICY

Shipping Policy – Hybrid Vinyl Floors

At Hybrid Vinyl Floors, we are committed to providing a very seamless shopping experience, ensuring that a reliable and efficient delivery of our flooring products. Please review all our shipping policies carefully in details to understand the available options, the delivery costs, and associated terms and conditions.

1. Order Processing & Fulfillment

  • Orders are typically processed within 2-3 business days, excluding weekends and public holidays.
  • Processing times may vary depending on the availability of stock and the volume of large orders.
  • Once your order is processed, you will receive a confirmation email with further details, including estimated delivery times or pickup availability.

2. Free Pickup Option

We offer a free pickup service from our premises for customers who prefer to collect their orders in person.

Pickup Address:

96 Kortum Drive, Burleigh, Gold Coast 4220

Email: sales@hybridvinylfloors.com.au

Call: 07 5520 6701

  • Pickup Guidelines: Pickup is available during our business hours – please confirm availability before arrival.
  • Customers must present their order confirmation upon pickup.
  • Any third-party pickup must be pre-authorised and also accompanied by a valid identification.

Pickup is a complimentary option for the customers who prefer to manage their own transportation needs.

3. Delivery Charges & Shipping Costs

Shipping costs are calculated based on the size, weight, as well as the destination of your order and are payable by the buyer. The final shipping cost will be determined at the checkout or upon request.

Factors Affecting Shipping Costs:

  • Order Size: Bulk orders may require very special freight services.
  • Weight & Packaging: Heavy or oversized items may incur additional handling charges.
  • Delivery Location: Remote or regional deliveries may incur additional costs.
  • Shipping Method: Standard or express shipping options may vary in pricing.

Customers will receive a breakdown of shipping charges before finalising their order.

4. Estimated Shipping Timeframes

Estimated delivery times vary depending on location and shipping method:

Location

Estimated Delivery Time

Local Deliveries (Gold Coast)

3-7 business days

Interstate Deliveries (Australia)

7-14 business days

Remote/Regional Locations

Additional time may apply

 

Hybrid Vinyl Floors will provide the tracking details where applicable to ensure transparency in shipment progress.

5. Handling & Delivery Process

  • Orders are carefully packed to ensure safe transit.
  • We partner with reliable couriers and logistics providers to ensure the secure delivery of our flooring products.
  • Customers will receive a delivery notification once their order is dispatched.

For bulk orders, alternative delivery arrangements may be required. Please reach out to us for assistance with customised shipping solutions.

6. Damages & Lost Shipments

While we take all the measures to ensure safe delivery, Hybrid Vinyl Floors is not responsible for any damages or lost shipments that occur during transit. However, if you receive a damaged package, please take the following steps:

  • Report the issue within 48 hours of receiving the order.
  • Provide clear images of the damaged item and packaging.
  • Get in touch with our customer service team to initiate a claim with the carrier.

We will assist you in processing claims with the logistics provider to find an appropriate resolution.

7. Returns & Refunds

Shipping costs are non-refundable unless the return process is due to a mistake on our part (e.g., incorrect product shipped).

Return Shipping Conditions:

  • If a return is approved, the buyer may be responsible for return shipping costs.
  • All the returned items must be in their original condition and packaging.
  • Refunds (if applicable) will be processed after the returned item is inspected.

For full details, please refer to our Return Policy or contact us directly.

8. Special Delivery Requests

Hybrid Vinyl Floors understands that some orders may require special handling due to size or urgency. We offer customised delivery options for bulk orders, commercial purchases, or express shipments.

Customers seeking specialised delivery solutions should contact us before placing their order to arrange suitable shipping options.

9. Contact Us

For any shipping-related inquiries or concerns, please reach out to our support team:

Call: 07 5520 6701

Email: sales@hybridvinylfloors.com.au

Our team is happy to assist with the delivery estimates, tracking updates, or other shipping-related requests.

We hope this policy provides you clarity regarding our shipping process.

Thank you for choosing Hybrid Vinyl Floors for your flooring needs!