TERMS & PRIVACY POLICY

1. Introduction

Welcome to Hybrid Vinyl Floors. By accessing our website, buying our products, or engaging with our services, you acknowledge and agree to comply with our Terms and Privacy Policy.

Hybrid Vinyl Floors is committed to providing very high-quality flooring solutions while maintaining transparency in our business practices and protecting customer privacy. This document outlines:

  • Your rights and obligations when also using our services.
  • Our terms regarding sales, warranties, refunds, and returns.
  • How we collect, store, protect, and manage personal data under Australian privacy laws.

We encourage all customers to read this policy carefully. If you do not agree to these terms, you should refrain from using our services.

Terms & Conditions

2. General Terms of Use

  • By using our website or making a purchase, you confirm that:
  • You are at least 18 years old or have parental/legal guardian consent.
  • You will not choose to use our services for unlawful or fraudulent activities.
  • You will respect intellectual property rights related to our brand, trademarks, website content, and marketing materials.

Hybrid Vinyl Floors reserves the right to refuse service or terminate transactions if fraudulent activity is detected or policy violations occur.

3. Orders, Payments & Pricing

  • Prices are listed in Australian Dollars (AUD) on our website and include applicable taxes.
  • Order processed takes place only after full payment is received through secure payment gateways.
  • Payment methods are- bank transfers, credit cards and other digital payment systems.
  • Hybrid Vinyl Floors does not store payment details—transactions are securely handled by PCI-compliant third-party payment providers.
  • Once an order is confirmed, changes may be limited depending on stock availability.

Pricing Adjustments

Hybrid Vinyl Floors reserves the right to correct pricing errors if an incorrect amount was displayed due to system glitches or human error.

If a pricing discrepancy occurs, we will notify the customer before proceeding with the order adjustment.

4. Product Warranties & Limitations of Liability

All flooring products are covered under our warranties, ensuring quality and durability as per Australian standards.

We accept returns for product failure provided:

  • The issue falls within our warranty terms.
  • The Installation Instructions were correctly followed.
    • If you receive a product different from the sample, contact our office at 07 5520 6701 or Email: sales@hybridvinylfloors.com.au and we will promptly resolve the issue.

Hybrid Vinyl Floors is not liable for:

  • If you receive a product different from the sample, contact our office at 07 5520 6701 or Email: sales@hybridvinylfloors.com.au and we will promptly resolve the issue.

Hybrid Vinyl Floors is not liable for:

  • Flooring damage caused by improper installation, misuse, or failure to follow care instructions.
  • Normal wear and tear over time.
  • External factors such as exposure to excessive moisture or chemicals beyond recommended guidelines.

4. Product Warranties & Limitations of Liability

All flooring products are covered under our warranties, ensuring quality and durability as per Australian standards.

We accept returns for product failure provided:

  • The issue falls within our warranty terms.
  • The Installation Instructions were correctly followed.
    • If you receive a product different from the sample, contact our office at 07 5520 6701 or Email: sales@hybridvinylfloors.com.au and we will promptly resolve the issue.

Hybrid Vinyl Floors is not liable for:

  • If you receive a product different from the sample, contact our office at 07 5520 6701 or Email: sales@hybridvinylfloors.com.au and we will promptly resolve the issue.

Hybrid Vinyl Floors is not liable for:

  • Flooring damage caused by improper installation, misuse, or failure to follow care instructions.
  • Normal wear and tear over time.
  • External factors such as exposure to excessive moisture or chemicals beyond recommended guidelines.

5. Returns & Refunds

  • Customers may request returns within 14 days of receiving an order.
  • Refunds are issued only after inspection of the returned item.
  • Shipping costs are non-refundable, except in cases where Hybrid Vinyl Floors sent the incorrect product.

Refund Eligibility

  • Refunds will be issued only after successful verification of the returned item.
  • Refunds are processed to the already used original payment method at the time of purchase.
  • Customers are responsible for return shipping costs, except in cases of incorrect or defective products.
  • For returns or warranty-related claims, contact 📧 [Insert Email Address].

6. Shipping Policy

  • Free pickup is available from 96 Kortum Drive, Burleigh, Gold Coast 4220.
  • Delivery charges are calculated based on order size and destination and are payable by the buyer.

Location

Estimated Delivery Time

Local Deliveries (Gold Coast)

3-7 business days

Interstate Deliveries (Australia)

7-14 business days

Remote/Regional Locations

Additional time may apply

 

Hybrid Vinyl Floors is not responsible for lost or damaged shipments during transit, but we will assist in filing claims with the carrier.

7. Privacy Policy – Personal Data Protection

Hybrid Vinyl Floors complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What We Collect

  • Personal Identification Details – Name, phone number, email, billing/shipping address.
  • Payment Information – Processed via PCI-compliant payment gateways (not stored by us).
  • Website Usage Data – Browser type, IP address, interaction history, and analytics.

Cookies & Tracking Technologies

  • We use cookies to enhance browsing experience and optimize website performance.
  • Cookies store preferences, manage session details, and improve security.
  • Customers can modify cookie settings via browser preferences.

8. How We Use Your Data

Hybrid Vinyl Floors does not sell personal data. Information is used for:

  • Order processing & customer support.
  • Delivery coordination with logistics partners.
  • Marketing communications (if opted in).
  • Fraud prevention & security compliance.

You have the right to request, update, or delete your personal information at any time.

9. Security Measures & Data Protection

  • Secure SSL Encryption protects online transactions.
  • Limited access controls ensure data confidentiality.
  • Third-party services follow strict data protection guidelines.

Hybrid Vinyl Floors does not transfer customer data overseas, unless required for legal compliance or international logistics.

10. Policy Updates & Customer Rights

Hybrid Vinyl Floors reserves the right to update this Terms & Privacy Policy in response to legal, business, or technological changes.

Customers will be notified of major updates via:

  • Website announcements
  • Direct email notifications (if applicable)

Continued use of our services after policy changes indicates acceptance of the revised terms.

11. Contact Information & Legal Compliance

For privacy inquiries or concerns, contact us:

96 Kortum Drive, Burleigh, Gold Coast 4220

Email: sales@hybridvinylfloors.com.au

Call: 07 5520 6701

Hybrid Vinyl Floors is committed to protecting customer privacy and ensuring compliance with Australian consumer laws.