A: You can place an order through our website or by visiting our showroom at 96 Kortum Drive, Burleigh, Gold Coast 4220. If you need assistance, feel free to contact us at 07 5520 6701 or write to us at sales@hybridvinylfloors.com.au
A: If the product is in stock, your order will be shipped within three working days. Since we focus on Northern New South Wales and Southern Queensland areas, you can generally expect delivery within one week.
A: We accept major credit/debit cards, bank transfers, and secure digital payments through our trusted providers.
A: Order modifications depend on the stock availability. Contact our support team as soon as possible if it is needed to make changes.
A: No, we accommodate both the small and bulk orders, but larger purchases may qualify for discounted rates.
A: Yes, tracking the information on the orders will be provided as soon as your order is dispatched.
A: Free pickup is available at our Burleigh, Gold Coast location. Delivery charges always depend on the size of the order and destination.
A: Estimated delivery times vary:
A: Yes! Once your order is dispatched safely, tracking details will be provided where applicable.
A: Contact us within 48 hours of delivery, and provide photos of the damaged items. We will assist you in filing any claim with the courier.
A: Yes, you will need to be on site to assist with the offloading of the flooring. Deliveries are made by third-party companies that follow specific offloading procedures. We will send you these procedures before dispatch for your approval.
A: We accept returns within 14 days of the product purchase, provided the product is unused and in its original packaging.
A: Return shipping costs are paid by the customer, except in cases where we have sent an incorrect or defective product.
A: Refunds typically take 5-10 business days to reflect in your account after we inspect the returned item.
A: If you receive an incorrect item, we will provide a full refund, including shipping costs, or send a replacement.
A: Yes! All flooring products are fully covered under our warranty terms.
A: Yes—if the issue falls within our warranty scope and installation instructions were properly followed, we will assist you with a return or replacement.
A: We provide care guidelines for each product to help maintain durability. Avoid the excess moisture, harsh chemicals, as well as the improper cleaning methods.
A: Please reach out to our support team at 07 5520 6701 or email sales@hybridvinylfloors.com.au for warranty related inquiries.
A: While we don’t directly provide installation services, we can recommend only trusted installers in your area.
A: Yes! Samples are available to help you make an informed decision. Contact us to request one.
A: Yes, we provide special pricing for large-scale and commercial purchases. Contact us for bulk pricing details.
A: Visit our website, or showroom, or reach out to us at 07 5520 6701 or email us at sales@hybridvinylfloors.com.au for personalized assistance.
